Conrad Juleff

Problem and Change Manager @Fordway

Responsible for change and problem management function to Fordway and Managed Cloud Services customers- Ensuring that the Change and Problem process are defined, published and conducted against best practices - Ensuring changes to all Configuration Items are fully logged, categorised and documented within the ServiceNow and managed to meet the SLA - Chairing and managing CABS - Responsible for Change Calendar and Forward Schedule of Change - ServiceNow administration - compliance, ServiceNow ITSM/CSM processes, and procedures