Conrad Dcruz
Head of Portfolio Delivery @bp
Signup · Get unlimited contacts
WORK HISTORY
Head of Portfolio Delivery @bp
Led a multi-year, enterprise-wide transformation portfolio that modernised BP’s fleet operations in line with its 2050 net-zero ambition—strengthening operational resilience, elevating customer engagement across the full lifecycle, and accelerating the shift to low-carbon mobility at scale.Directed the global Salesforce programme, decommissioning legacy CRM platforms across Europe and delivering scalable blueprints for ANZ. Enabled a unified Customer 360° capability to support improved service, retention, and data-driven decision-making.Spearheaded the deployment of Appian BPM across key business units, automating mission-critical workflows, streamlining operations, reducing OPEX, and lowering customer attrition rates.Built and scaled alternative fuel infrastructure across Europe, including HVO, H2, and LNG networks, through strategic partnerships with Amazon and Daimler. Successfully helped unlock public funding to support BP’s sustainable transport agenda.
EDUCATION
Cambridge Judge Business School
Executive MBA
RMIT University
Bachelor’s Degree, Bachelor of Engineering (Computer Systems) / Bachelor of Business Administration
ABOUT CONRAD DCRUZ
I am a consulting-oriented Transformation Director with a track record of bridging strategy with $100M+ execution across complex, multi-region enterprises. My focus is delivering tangible business value - cost reduction, revenue enablement, and operational performance uplift - by modernizing core enterprise platforms. Trusted by C-suite and Board-level stakeholders for clear narrative, commercial acumen, and the ability to land complex digital programs at pace and scale.Core Expertise and Digital Domain Focus- Transformation Director: Leading £100M+ global portfolios and programmes, governance, and operating model design- Cloud and Infrastructure: AWS, Azure migration, Enterprise Technology Delivery, Network Modernization- Data and Automation: Integration Platforms (APIs, Middleware), Appian BPM Automation, Data Platforms, AI-enabled process change- Cybersecurity and Identity: IAM Modernisation (PingID), Cybersecurity Governance, Risk, and Compliance- Enterprise Applications: CRM Transformation (Salesforce Sales/Service/Marketing Cloud), ERP/Legacy Modernisation.Select Career Highlights- Financial Control: Directed a $55M global transformation portfolio (BP), improving delivery predictability by 30% and reducing annual operational cost by $2M through automation- Cyber Resilience: Delivered global PingID IAM modernisation (2M+ identities), reducing security incidents by 90% and completing the program £5M under budget- Customer Experience: Deployed Salesforce to users across 12 markets, boosting customer insight visibility by 40% and increasing lead conversion by 22%- Energy Transition: Commissioned 7 hydrogen pilot retail sites, establishing a scalable digital blueprint and unlocking $25M+ in government funding (Shell)- Operational Recovery: Stabilised a IT service transition (BHP) and 2 corporate headquarter sites, securing $15M in expansion revenue for IBM.Key Delivery Practices- Portfolio Governance: Risk Management, Compliance and Controls, Financial Management (CapEx/Opex), Value Realisation- Delivery Methodology: Waterfall / Hybrid / Scaled Agile / Agile Delivery (Scrum, SAFe, MSP)- Stakeholder Management: Global delivery across UK, Europe, US, and APAC.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.