Conrad Baker

WORK HISTORY

EDUCATION

SKILLS

ABOUT CONRAD BAKER

A strategic and commercially focused project manager with extensive Insurance, Marketing, Financial Services, Professional Services, Telecoms and IT Managed Services experience. A proven track record of delivering results to required timescales, budget and measurability. The ability to build and maintain strong working relationships with multiple key and senior stakeholders and manage the delivery of challenging and complex projects, which achieve both business and customer needs. Trusted Project Management skills (accredited APMG Agile Practitioner) – managing timely and cost-efficient solutions within an Agile delivery / governance framework. Very experienced in acting as a single point of contact for both senior and project stakeholders throughout the project lifecycle. Extensive project management and delivery experience across Insurance, Financial Services, Telecommunications and Pensions, including:o Experienced in working in both waterfall and agile methodology. Recently adopted and successfully implemented continuous sprint changes, using agile, to provide business benefits and successful outcomes against plan. o Project Managing and delivering business change (Insurance) that enhances the customer journey / experience (on-line and offline) resulting in an uplift in new business and supporting a core business objective of increasing the overall renewal retention rate.o Ability and flexibility to be parachuted into a range of change initiatives (at various stages), ranging from launching a new Home insurance proposition to the planning and development of re-platforming the web functionality to Azure through to implementing Affordability models and Driving Licence validation. o CRM implementation (scoping to roll-out)o Digital / CMS (website redesign and delivery),o Sourcing and implementation of new email management toolo Marketing: channel / product launch, proposition development, events, telemarketing and digital lead generation. Budget management (opex / capex) and control. Experience of managing sizeable budgets. Proven track record in working collaboratively, building good relationships (including matrix management) and managing all stages of the change process - delivering cost savings and customer focused improvements.