Conrad Almase

About Conrad Almase

I work with small, mid-market and enterprise companies to help increase revenue, profit, productivity and customer satisfaction in the areas of Sales, Marketing and Customer Service & Support. Working with both B2B and B2C companies across diverse industries has given me over 20+ years of professional software experience in a sales / business development / account management / client services role. Specialties: CRM, ERP Integration, Lead Generation, Sales Process Automation, Email Marketing, Business Intelligence, Professional Service Sales, Project Management, Training, Cloud / SaaS Computing, Product Support, Customer Success, Customer Onboarding, Database Administration, Customer ExperienceIndustry Experience:Automotive, Manufacturing, Healthcare/Medical, Professional Services, Accounting/Financial/Legal, Insurance, Tourism, Food and Beverage, Construction, Publishing, and Technology

Experience

1. Senior Implementation Manager

   NCC

   Nov 2013 — Present · Las Vegas, NV, US

   Managed and supervised an account management team responsible for implementing company’s credit reporting and pre-qualified leads solutions. Set monthly and annual records in “on-boarded” company revenue year over year.• Responsible for leading company’s first major software upgrade for more than 300 existing customers including planning, migration, documentation, upgrade, level one, level two support, bug-fix identification, resolution, and product enhancements.• Provided on-going support (including on-call weekend support) to existing customer installation base.• Managed all aspects of company’s 50-user Salesforce.com / CRM system including administration, customization/configuration, training and end user support (20••••14). Experienced with DemandTools for data import and updating purposes.

Education

• Quinlan School of Business, Loyola University Chicago

  MBA

  1997 — 2000

• DePauw University

  BA

  1988 — 1992

Skills

• Microsoft Crm
• Sugarcrm
• Sage Crm
• Salesforce.com
• Sage
• Lead Generation
• Sharepoint
• Business Analysis
• Microsoft Sql Server
• Solution Selling
• Marketing Automation
• Sales
• Crm
• Saas
• Cloud Computing
• Business Intelligence
• Software Industry
• Enterprise Software
• Mobile Applications
• Email Marketing
• Rfp Generation
• Account Management
• Sales Process
• B2b
• Erp
• Management
• Business Development
• Product Management
• Business Process
• Analytics
• Pre-Sales
• Marketing
• Multi-Channel Marketing
• Software Implementation
• E-Commerce
• Direct Sales
• Demand Generation
• Selling
• Go-to-Market Strategy
• Strategic Partnerships