Conor Pendergrast

Mentor @Mentors Cx

As a mentor at Mentors CX, I help customer experience professionals grow their careers, tackle challenges, and develop leadership skills. With 15+ years of experience in customer support, retention, and team management, I offer practical guidance and honest feedback to help mentees unlock their potential.Areas of Expertise:Remote Work15 years of experience leading remote teams, fostering collaboration, and driving productivity.Building a TeamExpert in recruiting, onboarding, and developing high-performing teams across diverse roles.Team ManagementGuided by Radical Candor with a focus on caring deeply while challenging directly to coach, provide feedback, and support performance improvements.Customer Service and SupportSkilled at breaking down complex customer issues and delivering solutions that meet both customer needs and business goals.Customer Loyalty and Retention10 years managing high-value customers at Expensify, building long-term relationships that drove retention and growth.OutsourcingExperienced in partnering with third-party vendors to deliver support and success services, with a focus on training, KPIs, and performance management.Vendor ManagementProven track record in aligning vendor services with business objectives while ensuring quality, efficiency, and accountability.