Conor Devlin
IT Technician at IBM
- Role
- Deskside Support Technician at IBM
- Location
- Medford, MA, US
- LinkedIn followers
- 500 followers
About Conor Devlin
I am enthusiastic, determined, and imaginative with a passion for art and design. Over 5 years of technical support training for both Apple and Windows systems while continuing my studies in many creative areas including visual effects, graphic design, and 3D animation. With my years of experience in both fields, I have also gained customer experiences with positive feedback and reviews.
Experience
Deskside Support Technician
May 2020 — Present
Provide helpdesk services to employees of State Street over the phone, instant messaging or by email • Solve software issues by remote connecting to user’s laptop or desktop• Instruct employees over the phone about how they can access the secure network remotely • Locate desktop computers in the main building and perform hardware installations or replacements for customers• Rebuild Microsoft desktops and laptops for deployment from Windows 7 to Windows 10 and update software programs on newly built machines • Replace hard drives and memory sticks of laptops and desktops with new ones or ones of greater value• Update service tickets on ServiceNow with the progress of completing the task
Education
Northeastern University
Master of Arts - MA, Digital Communication and Media/Multimedia
2016 — 2020
Chapel Hill-Chauncy Hall School
Diploma
2008 — 2011
Lasell University
Bachelor's degree, Communication and Media Studies, Minor in Business
2011 — 2015
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