Connor Bean
Customer Obsessed <> Customer Success
- Role
- Director of Customer Success at Fellow
- Location
- Portland, ME, US
- LinkedIn followers
- 500 followers
About Connor Bean
In my current role, I have taken on the challenge of scaling our Customer Success team, expanding our team\'s capabilities and capacity to achieve a best-in-class standard for customer service. I have grown the Customer Success team from a team of one (me) to then growing the department to 8 by recruiting, hiring, training, and empowering top talent and brilliant customer service folks, ensuring that each team member is equipped to make a direct and positive impact through every customer interaction we have.The clinical diagnostic biotech industry is ever-evolving, and I thrive on navigating the intricacies of this fast-paced sector. I believe in the power of collaboration and networking, which is why I\'m always eager to connect with like-minded professionals. Let\'s explore potential opportunities to collaborate, share insights, and drive innovation within our industry!
Experience
Director of Customer Success
Feb 2026 — Present
Education
University College Cork
Study Abroad
2012 — 2012
The University of Iowa Tippie College of Business
B.B.A., Business Administration, Management and Operations
2009 — 2013
University of Strathclyde
MSc Global Sustainable Cities, Urban Planning and Sustainability
2018 — 2019
University of Iowa
Bachelor of Business Administration (B.B.A.), Human Resources Management
2009 — 2013
Skills
- Account Management
- Microsoft Office
- Social Media
- Microsoft Word
- Team Leadership
- Marketing
- Social Media Marketing
- Microsoft Excel
- Powerpoint
- Time Management
- Crm
- Customer Service
- Project Management
- Hard Worker
- Teamwork
- Google Analytics
- SEO
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