Connor McAuliffe

Implementation Specialist @TraceGains

Westminster, CO, US

Essential Duties/Responsibilities:• Configure new customer accounts within TraceGains software and improve upon existing accounts to ensure successful implementation of customer base• Gather technical requirements based on customer business processes and ensure project requirements are executed• Troubleshoot and resolve technical problems• Manage and upload large sets of customer data in a live production environment• Collaborate with R&D and QA teams to design enhancements for product modules• Work in concert with customer success managers to manage customer accounts throughout the entire implementation life cycle to include initial data importation, project implementation, business analysis, and ongoing support• Deliver on expectations and goals, due dates and deliverables, to ensure timely completion of projects• Provide additional support to customers on the use of TraceGains software to enhance customer knowledge base• Demonstrate strategic thinking and effective communication by translating technical terminology to everyday end user language for all learners• Assist in improving internal procedures and developing new processes to increase efficiencies and overall customer satisfaction levels• Execute effective time management skills and efficient output evidenced by meeting fixed deadlines• Successful completion of a background screening process including, but not limited to, criminal search, OFAC, SS Verification, as well as credit screening, where applicable and in accordance with federal and local regulations