Connor Shields
Customer Success Professional | Dreamforce 23 Speaker
- Role
- Customer Success Manager, Sr Manager at Salesforce
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Connor Shields
10+ years partnering with executive leaders at Salesforce\'s Strategic Enterprise customers with a focus on turning vision into reality. I have had the privilege of working with the market leaders across a broad range of industries, including Microsoft, Nvidia, Google, Fitbit, Zappos, Gap, Electronic Arts, Pricewaterhouse Coopers, Robert Half, VSP, and IQVIA among many others.I specialize in driving digital transformation results through agentic and automated marketing solutions built on Salesforce Marketing Cloud.Since 2023 I have been focused on customers within Salesforce\'s fastest growing organization (Global Public Sector) where I partner with leading firms in the Non-Profit and Higher Education space. My passion for transformation has also been applied internally at Salesforce, having led or contributed to countless new and optimized processes, enablement programs, team events, volunteer opportunities while providing individual mentoring and ongoing enablement across our global Account Success organizations. Recognized within Salesforce as a Marketing Cloud SME, Slack Champion, Team Lead, Knowledge Champion, AI Innovator, and Trusted Advisor to our Strategic customers.
Experience
Customer Success Manager, Sr Manager
Apr 2024 — Present · Seattle, WA, US
Education
Rose-Hulman Institute of Technology
Computer Engineering
Santa Clara University
Accounting and Management Information Systems
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