Connor Impson
Patient Experience Consultant @St. Elizabeth Physicians
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WORK HISTORY
Patient Experience Consultant @St. Elizabeth Physicians
Erlanger, KY, US
Administers and analyzes satisfaction and engagement surveys of patients- Accountable for managing, updating, tracking, and analyzing patient survey databases- Builds reports from data obtained through improvement portal for dissemination to leadership- Interprets data to provide recommendations for improvement to leaders across the organization- Benchmark with external organizations and review research for best practices- Prepares, presents, and supports committees with data needs for experience and engagement- Conducts quantitative and qualitative analysis to help implement a partnership model for the patient experience team to better align with and serve as a consistent point of reference for operations and support departments.
EDUCATION
Xavier University
Master of Health Services Administration, Health Services Administration
Catholic Central High School
High School Diploma
Xavier University
Bachelor’s Degree, Health/Health Care Administration/Management
ABOUT CONNOR IMPSON
Results-oriented healthcare management professional with a passionate about transforming healthcare by cultivating compassionate and patient-centered care.
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