Connor Hoffman

About Connor Hoffman

As a results-driven professional with over 7 years experience in customer success and…

Experience

1. Manager of Customer Success

   ShiftMed

   Jun 2022 — Present

   Lead and manage a high-performing team of 5 customer success professionals, fostering a collaborative and results-driven environment. Successfully oversee customer success operations for over 250 facilities across 5 states, contributing to an annual revenue of over 85 million dollars. Conduct weekly team meetings and training sessions to develop team members\' skills and foster a culture of continuous improvement. Mentor and support team members, resulting in the promotion of two individuals to higher roles within the organization. Leverage advanced Excel techniques to analyze data and provide actionable insights, facilitating better forecasting and guiding team members to achieve their targets effectively. Spearhead the implementation and onboarding process for new facilities in the region, ensuring a smooth transition and optimal customer experience. Collaborate with multiple departments across the organization to deliver exceptional service and support to clients, fostering long-term, positive relationships. Skillfully manage client escalations, effectively addressing concerns, and providing best-practice solutions to maintain high customer satisfaction levels.

Education

• Miami University

  Bachelor of Applied Science (B.A.Sc.), Management & Leadership

  2009 — 2013

• Miami University

  Bachelor of Science (B.S.), Management & Leadership

  2009 — 2013

Skills

• Customer Service
• Research
• Management
• Human Capital
• Public Speaking
• Sales Operations
• Strategic Enterprise Management
• Microsoft Office
• Social Media
• Data Reporting
• Data Analysis
• Human Resources
• Event Planning
• Teamwork
• Microsoft Excel
• Microsoft Powerpoint
• Microsoft Word
• Consumer Behaviour
• Labor Relations
• Team Leadership
• English
• Compensation & Benefit
• Data Entry
• Organizational Change Agent
• Powerpoint