Connor Porter

About Connor Porter

With a decade of diverse experience across Software, Hardware, and IT, I am passionate about leveraging technology to drive customer success, operational efficiency, and business growth. As a Technical Support Specialist at Aeroqual Ltd, I’ve consistently optimized service quality, driven customer satisfaction, and enhanced product utilization. My strength lies not just in solving problems but in creating long-term, scalable solutions that provide lasting value to both teams and customers.Career Highlights: Customer Success: Increased NPS from 0 to 60.3 and reduced ticket resolution time by over 45%. Process Automation: Developed PowerShell and Python scripts, saving 10+ man-hours weekly and enabling more efficient workflows. Sales Growth: Supported 30%+ YoY sales growth through competitive support and rapid troubleshooting. AI & Automation: Spearheaded an AI Prompt Engineering and Support Agent Knowledge Automation project. Training & Development: Designed a training program for Channel Partners and customers, enhancing product knowledge and user satisfaction.Key Roles: Business Owner at PorterTech.llc: Providing comprehensive IT services, from network consulting to smart home solutions. Support Technician at Alpine Communications: Expert in wireless installations and exceptional customer service. IT Specialist at DefinedCrowd Corp: Managed and supported MS Office O365 and enterprise-level Microsoft Exchange online infrastructure. Senior Technical Support at RecordPoint: Handled complex support issues, utilized Azure Diagnostic Tools, and led the establishment of the Internal IT Department.My approach is rooted in a strategic blend of technical expertise and a passion for continuous improvement. Whether through process automation, customer-focused support, or hands-on problem solving, I aim to provide quick, impactful solutions that foster long-term success. I’m eager to explore opportunities where I can continue to enhance user experiences and maximize customer value through innovative technologies.Let’s connect and see how we can drive success together!

Experience

1. Business Owner

   Portertech.Llc

   Oct 2018 — Present · Elgin, IA, US

   As a trusted IT consultant at PorterTech I deliver end-to-end technology solutions, including on-site and remote support for laptops, computers, mobile devices, and smart home systems. I specialize in network architecture and physical security consulting, with expertise in comprehensive device repair, data recovery, and secure data destruction. Additionally, I have experience consulting on audio-visual system integration and providing tailored 3D printing solutions. My work also involves designing and implementing whole-home smart device setups and automation, ensuring seamless integration and functionality.

Education

• Green River College

  Associate of Applied Science, Information Technology - Networking

  2013 — 2014

• University of Idaho

  General Engineering, Biomedical/Medical Engineering

  2011 — 2012

• College of Western Idaho

  General Studies, Information Technology

  2012 — 2013

• Green River College

  Bachelor of Applied Science (B.A.Sc.), Information Technology - Network Administration & Security

  2014 — 2016

Skills

• Python
• Windows 7
• Powershell
• Computer Proficiency
• Sql
• Linux
• Javascript
• Computer Hardware
• Active Directory
• Windows Server
• Windows Server 2012
• Cisco Routers
• Customer Service
• Hyper-V
• Windows 8.1
• Microsoft Office
• Vmware Vsphere
• Call Center Administration
• Linux System Administration
• Leadership
• Security
• Vmware
• Customer Satisfaction
• Windows 7 Migration
• Cloud Applications
• Troubleshooting
• Networking
• Network Administration
• Analysis