Connor Todd
Head of Operations @Aspire Technology Solutions
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WORK HISTORY
Head of Operations @Aspire Technology Solutions
Glasgow, GB
Driving operational excellence across our IT managed services and cyber security functions. I lead and develop high-performing teams spanning Service Desk, Pre-Sales, Project Delivery, Field Services, and Service Management, ensuring our customers receive best-in-class support and solutions.• Operational leadership across multiple technical and customer-facing teams• Enhancing service delivery performance and customer satisfaction• Driving process improvements and efficiency gains•Supporting strategic growth in managed services and cyber security• Building and mentoring teams to achieve excellence in deliveryPassionate about bridging people, process, and technology, I ensure Aspire continues to deliver secure, reliable, and scalable IT solutions that empower organisations to thrive.
EDUCATION
St Thomas More Academy 6th Form College
A level
ABOUT CONNOR TODD
Head of Operations with over 14 years of experience in the MSP industry, I bring a proven track record of leading high-performing teams across support, pre-sales, service delivery, field engineering, and service management. I currently oversee operations for a leading IT Managed Security Services Provider, where I drive service excellence, operational efficiency, and strategic growth.My background is rooted in ITIL-certified service management, and I have consistently delivered improvements in customer satisfaction, SLA performance, and cross-functional collaboration. I thrive on building scalable processes, empowering teams, and aligning operational delivery with evolving business goals.Passionate about continuous improvement and innovation, I enjoy turning operational challenges into opportunities for growth.
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