Connor Severson
IT Support Professional | Seeking Service Desk/Desktop Support/IT Specialist Roles | Management Information Systems (MIS) Graduate
- Role
- IT Technical Support i Analyst at Touchstone Mental Health
- Location
- Minneapolis, MN, US
- LinkedIn followers
- 500 followers
About Connor Severson
I’m an Application Support and IT Systems Specialist with 4+ years of experience…
Experience
IT Technical Support i Analyst
Apr 2025 — Present · Minneapolis, MN, US
Act as first point of contact for workstations, phones, and other common agency technology.• Add, delete, and modify user accounts in the Active Directory.• Maintain core understanding of all current systems and the business functions they support.• Install, configure and upgrade desktop hardware and peripherals.• Analyze, diagnose and troubleshoot both hard ware and software.• Assist in maintaining inventory and safeguarding agency property.• Assist in monitoring the task ticketing system.• Responsible for conducting IT orientation sessions to onboard new employees, ensuring they are familiar with company systems, tools, and security protocols.
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