Connor S.
Experienced product consultant with a strong propensity to improve customer engagement and satisfaction
- Role
- Product Analyst at Hightower Advisors
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Connor S.
A persevering and dedicated subject matter expert who will go above and beyond to assist a customerwith their needs. I enjoy generating comprehensive solutions, along with cultivating personable relationships with those I work with at and outside an organization. Also I have demonstrated strong leadership in high-touch business projects, and I welcome challenge and innovation with open arms.Skills: Project Management, Customer Retention, Communication, Leadership, StrategyInterests: Cycling, Traveling, Behavioral Economics, Microeconomics, Pickleball
Experience
Product Analyst
Sep 2022 — Present · Chicago, IL, US
Set up Asana board to create a feedback loop for end user, client experience and reporting team, and developers to review customer enhancement requests and determine priority list based on business goals and user feedback.Collaborate closely with cross-functional teams, such as marketing, design and engineering to ensure successful product releases and ongoing improvements.Analyze user behavior and product performance data to identify areas for optimization.Track key product metrics such as new user adoption count and provide performance summary report to stakeholders.A/B test new features and functionalities to optimize user experience and drive product adoption.Conduct live training sessions with operations and customer service team members and help build a standard operating procedure for their team to be self-sufficient in product troubleshooting for their own client usersOrganize and implement mass data uploads to help onboard client users to the new experience
Education
University of Illinois Urbana-Champaign
Bachelor of Science - BS, Economics
DePaul University
Certificate Program, Effective Presentation and Communication Skills
University of Illinois Urbana-Champaign
Minor, Food and Agribusiness Management
2013 — 2017
Sacred Heart-Griffin High School
High School Diploma, Honors/Regents High School/Secondary Diploma Program
2009 — 2013
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