Connor Kimball

About Connor Kimball

An experienced engineer known for spearheading collaborative efforts in the design and implementation of automated deployment, monitoring solutions, and information security. Adept at fostering teamwork across diverse departments, offering valuable insights into networking, infrastructure, and programming. Instrumental in crafting streamlined operating protocols that expedite processes, eliminating tedious tasks, and fortifying security solutions that continuously safeguard sensitive information. I possess extensive expertise in IT cultivated through professional endeavors, personal exploration, and outstanding mentorship.Feel free to connect! 🤝 Let\'s chat about your most interesting projects, the newest cyber security strategies, or fun computer science problems!

Experience

1. Senior System Engineer

   MBTA

   Oct 2023 — Present · Boston, MA, US

   Served as a technical escalation point for critical application issues impacting operations across MBTA systems, collaborating with software engineers, infrastructure teams, and third-party vendors to resolve incidents efficiently- Monitored system health and performance using SolarWinds, Splunk, and internal dashboards to detect and respond to service disruptions in real time- Participated in and at times led high-severity incident calls, coordinating live service restoration efforts and ensuring clear communication across multiple technical teams- Performed deep-dive troubleshooting and root cause analysis on software and infrastructure-related issues using log analysis, metric interpretation, and historical data reviews- Authored and maintained scripts for automating health checks, log parsing, and data retrieval tasks to streamline troubleshooting workflows and reduce time-to-resolution- Executed and supported changes within the MBTA application environment in adherence to change management protocols, including planning, coordination, and post-deployment validation- Triaged and refined support tickets, ensuring they’re complete, reproducible, and actionable before assignment to development teams- Created and maintained internal documentation including troubleshooting playbooks, FAQs, and detailed support SOPs to improve knowledge sharing and operational consistency- Delivered peer training and informal mentorship to team members, enhancing the team’s troubleshooting capabilities and onboarding process for new hires- Handled sensitive user provisioning tasks, including access controls and permissions management, with careful attention to security and compliance standards- Interfaced with high-priority stakeholders including field operators, senior staff, and vendors, maintaining a composed and professional presence in pressure situations.

Education

• Bristol Community College

  Associate's degree of Science

  2012 — 2015

• Bridgewater State University

  Bachelor's degree of Science

  2015 — 2017