Connor Kelly
Ux Insights & Analysis Manager @EY
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WORK HISTORY
Ux Insights & Analysis Manager @EY
London, GB
With my recent promotion to UX Insights & Analysis Manager, I now focus on collaborating with cross-functional teams to gather and analyze user feedback, assess UX performance, and design innovative solutions that align with organizational goals. Some of my key responsibilities include- User Research & Insights: Analyzing user feedback and behavior data to identify trends, pain points, and opportunities for enhancing the user experience- Data-Driven Insights: Utilizing Adobe Analytics to analyze data and translate findings into actionable recommendations, driving continuous content improvements- User Journey Analysis: Conducting in-depth analysis of user journeys and interactions to inform design decisions and optimize user pathways- Collaborative Optimization: Working cross-functionally to optimize content and ensure alignment with global processes, fostering seamless teamwork and consistency- Documentation & Reporting: Creating comprehensive reports and presentations that communicate findings, insights, and strategic recommendations to stakeholders- User-Centric Documentation: Developing user personas, journey maps, and other documentation to support UX design processes and enhance stakeholder understanding.
EDUCATION
MiniMBA
Mini MBA in Marketing
Ravens Wood School
A-Level, English language, Media studies and Business
LDN Apprenticeships
Publishing
ABOUT CONNOR KELLY
In my current role as UX Insights & Analysis Manager, I collaborate cross-functionally to optimize content and ensure alignment with global processes, fostering seamless teamwork and consistency. I also drive UX testing initiatives, contributing to the discovery of best practices and improving user experience across digital platforms. I value innovation, diversity, and learning, and I strive to bring diverse perspectives and experiences to the team.
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