Connor Garvin
- Role
- Director of Information Technology at Unitybpo
- Location
- Albuquerque, NM, US
- LinkedIn followers
- 500 followers
About Connor Garvin
Experienced IT Security and Leader with a demonstrated history of working in the hospital…
Experience
Director of Information Technology
Sep 2022 — Present
Focused on contract/client relations by providing consultation and guidance to varying IT and Clinical Senior Leadership relating to contract generation and/or improvement, and by maintaining excellent working relationships with clients to ensure their needs are met, and identifying opportunities to improve business processes and devise plans to implement these changes. Prioritized on the strategic organization of the company and organized operational projections for future growth. Direct oversight of ~30 FTEs across various clinical & administrative sites and territories with the main goal of efficiently solving reactive at-the-elbow issues reported by staff or through proactive rounding processes. Skills: Security and SOP Runbooks, Service-Now/PowerBi, Major Incident Resolution, Managed the lifecycle of various Major Incidents for the applications and services and doubled as liaison between IT Service Management and other Service Owners to complete rectification, root cause analysis, and solutioning. Authored and facilitated upkeep and review of all pertinent knowledge documentation including the HPS and related critical runbooks. Led the delivery of service with focus on ITSM, SLA/KPI adherence, SOPs, and best practices. Collaborated with Executive Leadership by providing data informatics evaluations, security analysis and extrapolation to determine opportunities for improvement. Created, managed, and presented various ServiceNow and PowerBI Reports and Dashboards Provide high level analysis breakdowns regarding SLAs, KPIs, and overall contractual adherence and distributed operational dashboards to territory managers for team compliance, recognition, and any opportunities for improvement
Skills
- Information Technology
- Software Installation
- Desktop Support Management
- Windows Vista
- Android
- Smartphones
- Ios
- Technical Support
- Networking
- Laptops
- Microsoft Office
- Windows Xp
- Windows 7
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