Connor Evans

Experience

1. Senior Manager, Microsoft Business Applications Customer Outcome Leader

   Crowe

   Mar 2026 — Present

   Own and drive customer outcomes across a portfolio of Microsoft Business Applications clients, ensuring measurable business value, high-quality delivery, and long-term success post-implementation.Operate at a portfolio level, partnering with Account Executives, Executive Sponsors, and global delivery teams to align client objectives with scalable, outcome-driven solutions.Key responsibilities:• Translate client business goals into measurable outcomes, KPIs, and optimization roadmaps across Dynamics 365 environments• Lead cross-functional global delivery teams to ensure consistent execution, SLA performance, and high client satisfaction• Serve as a trusted advisor to executive stakeholders, influencing strategy and aligning technology investments with business outcomes• Drive continuous improvement across service quality, delivery performance, and value realization• Enable account growth by expanding realized outcomes and identifying opportunities across the Microsoft Business Applications portfolio• Balance client success with scalable, efficient, and profitable delivery modelsFocus areas include customer outcome strategy, post-implementation optimization, data-driven performance improvement, and aligning go-to-market with delivery execution.