Connor Bilboe

Customer Success Manager @Xplor Technologies

Manchester, GB

Managing over 50 accounts from onboarding to continued support, with a proven track record of net gain NRR and customer retention.• Building and maintaining strong customer relationships with a range of stakeholders.• Proactively monitoring customers’ product usage and performance to spot issues and areas of improvement and advise accordingly.• Defining and supporting processes to optimise experiences for customers and internally.• Responding articulately to a multitude of customer requests and queries, solving problems with ease and keeping customers delighted.• Enhancing customers’ product knowledge through a range of mediums such as in-person demos, webinars and online resources to optimise value.