Alan Connolly
Global Head of Portfolio - Esm, Siam, and Servicenow @Capgemini
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WORK HISTORY
Global Head of Portfolio - Esm, Siam, and Servicenow @Capgemini
Lead a global team to define strategy and innovation for integrated, AI-enabled solutions across SIAM, Enterprise Service Management and ServiceNow that unifies advisory, transformation, and run services, as well as driving our Industry Solutions and Accelerators. Accountable for market analysis, analyst relations, demand governance, and investment prioritization.Key Achievements• Unified a fragmented portfolio into a single ESM/SIAM/ServiceNow proposition → delivered YTD double-digit bookings growth.• Accelerated adoption of AI-driven workflows across cyber, cloud, and workplace domains → improving resilience, efficiency, and client outcomes• Secured independent market recognition: Positioned as a Leader in Gartner Magic Quadrant for SIAM Services (2024); Leader in ISG Provider Lens – ServiceNow Ecosystem Partners (2025); Leader in Avasant RadarView for MSI (2023–2024).• Strengthened portfolio governance through disciplined investment prioritization and demand shaping → improved competitiveness and client alignment.
EDUCATION
University of South Wales
2.2, B.Sc. (HONS) Computing
SKILLS
ABOUT ALAN CONNOLLY
With over 23 years of experience in various roles across Digital Workplace, Enterprise Service Management, SIAM, and ServiceNow, I currently lead a global team who shape, create, and deliver AI-powered solutions for our customers, with a focus on driving efficiency, resilience, and growth so they can simplify the complexity of IT and deliver business value.My focus is to shape cohesive, market-leading propositions that combine advisory, transformation, and managed services - this work has earned consistent recognition from industry analysts, and generated double-digit growth across enterprise and workplace services.I\'m known for building trusted partnerships and high-performing teams; I bring clarity to strategy and ensure technology investments translate into measurable outcomes. If you’re looking to transform the way your business works, let’s connect!
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