Constance Straggas
Compliance and Enforcement, Massachusetts Department of Unemployment Assistance
- Role
- Compliance Officer at Commonwealth of Massachusetts
- Location
- Concord, MA, US
- LinkedIn followers
- 500 followers
About Constance Straggas
Accomplished, influential customer service leader with deep experience in diverse organizations. Adept at staff and case management, call center operations and collections. I am results-driven and enjoy working in teams responsible for high-touch, front-line customer interaction. A proven problem solver and effective communicator, I am recognized for promoting a collaborative, cohesive culture and achieving shared success and world-class customer service.
Experience
Compliance Officer
Jul 2019 — Present · Boston, MA, US
Direct revenue enforcement efforts to bring employers with outstanding unemployment insurance debt into compliance with Massachusetts employment and security law. Recover delinquent UI contributions to maximize contributions to unemployment trust fund.
Education
Bentley University
Paralegal Certificate
Keene State College
Bachelor of Arts (B.A.)
Skills
- Customer Service
- Public Speaking
- Time Management
- Team Building
- Project Management
- Cross-Functional Collaborations
- People Skills
- Microsoft Office
- Personnel Supervision
- Administration
- Coaching
- Goal Seek
- Team Leadership
- Call Centers
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