Connie Nelson
Client Delivery Analyst Iii @Velera
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WORK HISTORY
Client Delivery Analyst Iii @Velera
Dallas-Fort Worth, TX, US
Supporting the successful implementation of complex debit and credit card initiatives for financial institutions. Partner with clients to gather and translate business and technical requirements into actionable project plans, ensuring smooth operational and technical delivery. Lead client consultations, coordinate cross-functional teams, and oversee key phases of implementation to ensure accurate configuration, quality validation, and successful deployment of card program solutions.
EDUCATION
US Air Force
Associate's degree
ABOUT CONNIE NELSON
I bring 10+ years of experience in credit card processing, client implementations, and product delivery. My background spans technical implementations, business analysis, documentation, and client onboarding across fast-paced, regulated financial environments. I’m passionate about improving customer experiences and guiding clients from kickoff through a successful launch. I thrive in roles where I can untangle complex problems, identify root causes, and optimize processes that directly impact the customer journey and platform performance. I specialize in structured client implementations and operational workflows, with a strong focus on delivering accurate, repeatable processes. I thrive on enhancing documentation and processes so that anyone can follow them successfully, identifying opportunities for improvement and ensuring consistent results. My goal is to combine adherence to SOPs with practical problem-solving to drive operational efficiency and client satisfaction.I’m also a lifelong learner: I would like to pursue my CAPM certification and always looking for ways to sharpen my technical and leadership skills. Before joining the financial world, I proudly served in the U.S. Air Force, where I earned my Associate degree in Information Systems Technology. Strengths: Client Onboarding | Implementation | Root Cause Analysis | Agile | Cross-Functional Collaboration | Documentation | SQL (basic)| Salesforce | CAPM (in progress)
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