Connie Ramirez
Senior System Analyst @CoolSys - Refrigeration and HVAC Systems
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WORK HISTORY
Senior System Analyst @CoolSys - Refrigeration and HVAC Systems
Phoenix, AZ, US
As the Applications Specialist I serves as the primary technical resource for enterprise application configuration and integration, ensuring seamless data flow across Customer Experience, Operations, and Financial departments. I am responsible for maintaining system integrity while supporting diverse business requirements.Application Owner – SAMPro, DBFleet, IntelliShift, XOi, TechAnywhereOversaw the end-to-end management of five critical applications supporting field operations, fleet management, service automation, and mobile technician platforms.Collaborated cross-functionally with operations, IT, and vendors to ensure seamless integration and alignment with business objectives.Configured workflows, user roles, and system settings to optimize technician dispatch, fleet tracking, and service reporting.Delivered user training and documentation for field and office teams, improving adoption and reducing support requests.Monitored data integrity and system performance; generated operational reports and dashboards to support data-driven decision-making.Led application testing and change management initiatives during system updates, ensuring zero downtime and successful rollouts.Managed vendor relationships, contracts, and license renewals to ensure continuous support and cost-effective service.Maintained security and compliance standards by enforcing access controls and collaborating with IT on audits and patches.
EDUCATION
W. P. Carey School of Business – Arizona State University
Bachelor of Science (BS), Finance, General
Phoenix College
Associate’s Degree, Computer and Information Sciences and Support Services
University of Phoenix
Master of Business Administration (M.B.A.)
ABOUT CONNIE RAMIREZ
Welcome to Across the Table. This channel focuses on inspiring and supporting people who want to become business owners. Through coaching-style conversations, affirmations, business insights, and practical startup tips, we break down what it really takes to start and grow a business. Hosted by Connie Ramirez — Information Technology Consultant, Small Business Strategy Consultant, Entrepreneur, and Realtor — sharing real experience to help others turn ideas into action. Subscribe for motivation, clarity, and honest conversations about building something of your own.
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