Connie Hsieh

Senior Business Systems Analyst @HubSpot

San Francisco, CA, US

Lead implementation of AI-powered and enterprise platforms to improve HR operations, self-service, and internal efficiency at scale employees).Architect LLM-powered agents using OpenAI, Claude, and Gemini, leveraging prompt chaining, tool use, and structured reasoning to support internal workflows and reduce manual effort. Continuously optimize agent performance through prompt engineering, instruction design, and model selection.Own the onboarding of all HR teams into ServiceNow HRSD, standardizing service delivery and enabling collaboration across teams to support a scalable HR operating model. In parallel, implement ServiceNow Now Assist features to enable AI-driven self-service, conversational workflows, and automated task handling.Previously led Anaplan implementation for Workforce Planning and Finance, managing requirements, sprint planning, data integrations (Workato), and end-user enablement.