Connie Hazendonk
Salesforce Trainer @Stimulus Consulting
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WORK HISTORY
Salesforce Trainer @Stimulus Consulting
Delivering the Salesforce Administrator course and Service Cloud course as part of the certified trainer team. Delivering client bespoke end user training to a variety of clientsResponsible for developing and delivering contentProjects delivered:National Government (UK)- Web to Case / Email to Case for call centre team, including logging activities, using knowledge articles and chatter (approx 60 end users)Car Manufacturer (UK)- Train the trainer on Salesforce Communities used to track and manage leads to opportunitesPrivate Equity Company (Sweden)- Train the trainer on Sales Cloud, specifically accounts, contacts, dashboards and use of Salesforce1 AppMedical Technology Company (UK/Germany) – Train the Trainer on how to use Field Service both on web browser (Lightning Interface) and Mobile App. How to use work orders on cases, schedule appointments for Field Service Team and optimise Field Service TeamConstruction Company (UK/Spain/Germany)- development and delivery of all aspects of SalesCloud (Lightning Interface) and Salesforce Functionality to a large group of users across all levels of the business in preparation of User Testing. European Vehicle Inspection Company (Germany)- two phased program with development and delivery of SalesCloud (Lightning) to train the trainers for European roll out for small user group. Phase two to included additional functionality as well as Marketing Cloud with train the trainers for larger European Roll outChemical / Food Company (Belgium)- support trainers to deliver SalesCloud training to end users
EDUCATION
The Open University
MSc, Master in Business and Research Methods
Zuyd University of Applied Sciences
Bachelor, Food & Business
The Open University
Diploma, Business Studies
SKILLS
ABOUT CONNIE HAZENDONK
After more than a decade working inside Salesforce projects, I’ve learned a simple but uncomfortable truth: Projects don’t fail because of bad systems. They fail because users don’t adopt them. Yet every time I step into a project, I see the same pattern- Budgets focused on technical build, with training left as an afterthought - Product Owners doing their best but juggling too many priorities - Users left under-trained, confused, and frustrated. I’ve been called in to save projects, sometimes days before go-live, sometimes years after a failed launch. And every time? The issue wasn’t the system — it was that users weren’t ready to adopt it. My work is focused on solving this problem properly- Helping Product Owners avoid common adoption pitfalls- Designing practical, role-based Salesforce training- Equipping users to actually use the system — not just survive go-live. I specialise in Sales Cloud and Service Cloud training programs, and I know exactly what works in the real world (not just on PowerPoint). Whether you’re mid-project or dealing with poor adoption post-launch, I can help you make sure your users don’t just get trained — they get it. If you’re a Salesforce Product Owner, Project Manager, or Partner — connect or follow me for honest insights and practical advice.Services: Salesforce End-User Training Adoption Strategy & Go-Live Support Training Needs Analysis Training Design (Role-Specific) Post-Go-Live Adoption RescuePlease join my community at to catch up about my work, get access to free e-books, training videos and much moreIf you want to have a chat, you can book directly a meet up through calendlyhttps://calendly.com/trainsalesforce/1-hour-consultationMore info can also be found on my website: https://trainsalesforce.com
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