Connie Gallardo
Client Service Specialist @WTW
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WORK HISTORY
Client Service Specialist @WTW
Los Angeles, CA, US
Servicing Controlled Insurance Programs (WRAPS). Actively manages resources, timeline, and reporting of contractor enrollments, compliance, and audits. Follows-up and provides feedback on standard operating procedures, while continually building on and improving administrative processes. Reviews and distributes periodic generated wrap-up program activity reports.•Services Controlled Insurance Programs as prioritized by leadership.•Tracks and obtains confirmation and verification of contractor certificates of insurance.•Reviews and confirms certificates for compliance with wrap-up program requirements while resolving any discrepancies. Responsible for overall information quality control and compliance.•Processes contractor enrollments, calculating insurance credits, and reconciling audits.•Follows-up with contractors and their brokers/agents for missing or additionally required information via phone and e-mail.
EDUCATION
DeVry University
Accounting and Business/Management
ABOUT CONNIE GALLARDO
Insurance Professional with experience in Wrap-Up Administration, reviewing and processing Contracts. Proven track record of starting and quickly building innovative solutions. Proven skills in problem solving, process management. Ability to successfully manage multiple projects while cultivating positive relationships with clients, peers, in a fast-paced environment. Knowledge base includes ability to think outside the box and work with appropriate resources while creating new and more efficient processes and solutions. Strengths include:• Strong Project and Process management skills with a results-oriented, service driven focus• Expertise implementing process improvements while exceeding key performance initiatives • Proven performance producing consistent results • Demonstrated capability to learn and adapt to new situations and requirements in a dynamic, demanding workplace
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