Connie Chaffins
CS Operations Director- Programs, Projects and Readiness @ Verizon | Customer Experience, Operational Efficiency
- Role
- Cs Operations Director- Programs, Projects and Readiness at Verizon
- Location
- Nashville, TN, US
- LinkedIn followers
- 500 followers
About Connie Chaffins
At Verizon, my dedication to enhancing customer experience and operational excellence is…
Experience
Cs Operations Director- Programs, Projects and Readiness
Mar 2022 — Present · Nashville, TN, US
Responsible for programmatic support of customer journey, onboarding and digital experiences. Design and support business improvement and transformational projects, both short and long-term designed to enable resolution and improve customer loyatly through improved CX. Partner on acquisition work designed to onboard new customers and improve NPS in the base. Lead a team of professionals who provide world-class readiness and enablement work designed to strengthen execution and positive outcomes.
Education
Gonzaga University
Master of Arts - MA
Strayer University
Master of Business Administration (MBA)
2015 — 2017
Skills
- Unified Communications
- Telephony
- Wireless
- Team Leadership
- Voip
- Customer Satisfaction
- Call Center Development
- Mobile Devices
- Sales Operations
- Customer Retention
- Crm
- Customer Service
- Workforce Management
- Staff Retention
- Telecommunications
- Operations Management
- Call Centers
- Customer Experience
- Facilities Operations
- Contact Centers
- Permanent Staffing
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