Connie Ball
- Role
- Cx Project Manager at Commonwealth Care Alliance
- Location
- Providence, RI, US
- LinkedIn followers
- 500 followers
About Connie Ball
Self-directed and analytical manager with experience leading programs based on business…
Experience
Cx Project Manager
Jul 2023 — Present
Independently lead and manage continuous improvement projects from initiation to implementation and translate concepts into practical and sustainable plans• Manage all aspects of both business and software development lifecycles using industry standard practices such as risk management, project scheduling, vendor management, and stakeholder management • Direct current projects and propose future investments by using insights from customer complaints and internal process breakdowns for testing and piloting proposed workflow changes, interventions, and new tools • Act as an engaged internal business partner in order to understand other departments customer experience needs and concerns • Influence individuals without a direct reporting relationship to drive organizational change in a matrixed environment• Provide insights on project outcome measures post implementation, and analyze changes in metrics over time to identify whether solutions were successful, in addition to developing communications and presentations about CX for other internal departments and executive leaders
Skills
- Teamwork
- Social Media
- Time Management
- Windows
- Research
- Event Planning
- Healthcare
- English
- Leadership
- Event Management
- Microsoft Excel
- Powerpoint
- Microsoft Office
- Public Speaking
- Data Analysis
- Microsoft Word
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