Conner Spears
Personalization Lead @American Honda Motor Company, Inc.
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WORK HISTORY
Personalization Lead @American Honda Motor Company, Inc.
Torrance, CA, US
Leveraging data, business, and technology to meet customer needs and ensure Honda customers get the right message, at the right time, from the right channel. Building world class journeys from the customer data platform (CDP) of American Honda Motor.
EDUCATION
University of California, Santa Cruz
BS, Cognitive Science, (Human Factors and Anthropology)
Udemy
Certificate, Conducting an Expert Usability Review, User Research
IxDF - The Interaction Design Foundation
Certificate, User Experience and Interaction Design
Harvard Business School Online
Other; Certificate, Certificate in Strategy Execution
SKILLS
ABOUT CONNER SPEARS
Data driven program manager, customer experience professional, and strategic service designer focusing on bridging the gap between product teams and operational organizations. Experienced in end-to-end system design, scalable program management, CRM and customer personalization, customer/user research methodology, and process improvement/optimization.
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