Conner Ratcliff
Honors MIS Student @ Carlson School of Management
- Role
- Consultation Agent at Best Buy
- Location
- Minneapolis, MN, US
- LinkedIn followers
- 500 followers
About Conner Ratcliff
Hello! I am a junior at Minnesota Carlson intending to earn a BSB in Management…
Experience
Consultation Agent
May 2024 — Present · Richfield, MN, US
Ensure returned items are functional and accurately discounted in order to reintegrate back into store stock- Resolve numerous technology issues during customer interactions and delegate technically advanced tickets to repair agents- Prepare and dispatch products in need of repair to the service center through various enterprise systems- Inspect finished repairs and demonstrate working condition to clients ensuring customer satisfaction- Balanced 50+ hours of Apple technician training with primary duties to enhance technical expertise and ability to multitask
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