Agrima Rathore
Head of CS & Account Management | Scaling SaaS Revenue & Retention | Built 0→1 CS Functions | AI-First Operator | US & India Markets
- Role
- Senior Account Manager at Zentist
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Agrima Rathore
I build customer success functions that drive revenue — not just manage relationships.Over 6 years, I\'ve taken CS and account management from zero to structured: hiring and leading 20+ person teams, writing playbooks from scratch, and owning enterprise portfolios worth $1.2M ARR. Most recently at Zentist (AI/SaaS, SF-based/remote), I managed the firm\'s largest account and sustained 104% NRR in a tough market.What I bring:→ Built CS departments from 0→1 — hiring, playbooks, onboarding systems→ Revenue-first mindset: I own NRR, expansion, and churn, not just satisfaction scores→ US enterprise experience + B1/B2 visa for in-person client work→ AI-native operator: I automate manual overhead using Make.com and Zapier to keep teams focused on high-value workCurrently looking for Head of CS or CS Lead roles at SaaS companies where retention and expansion are core to growth.Core Stack: Make.com · Zapier · Salesforce · Zoho · Jira · Notion
Experience
Senior Account Manager
Dec 2024 — Present · US
Education
Delhi University
Bachelor of Arts, Political Science and Government
2014 — 2017
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