Manish Kumar Jha

About Manish Kumar Jha

As an accomplished professional in the field of French language translation, I take great pride in my unwavering dedication and commitment to my work. With over 12 years of experience in translation and French language, I possess a wealth of knowledge and expertise in the industry.In addition to my proficiency in French language, I am highly skilled in a variety of software programs, including ITSM Tools, ITIL, Microsoft Azure, Microsoft Excel, Microsoft Word, Business Strategy, Recruiting, and Microsoft Office. As a result, I am able to provide top-notch translation services that are not only accurate but also visually appealing and user-friendly.I obtained my Bachelor of Arts in French Language and Literature from the esteemed Banaras Hindu University, which has helped me to hone my linguistic abilities and deepen my understanding of the French culture. As a strong operations professional, I am committed to delivering exceptional results and exceeding expectations.IT Ticketing Tools - ServiceNow, Maximo & CareIT Skills: Service Delivery · Problem Management · Change Management · Incident Management · IT Infrastructure Management · IT Consulting · Troubleshooting · IT Governance.About Myself-I am fueled by an unwavering passion for my work, and for me, it\'s more than just a job - it\'s a journey of personal growth and achievement. I firmly believe that one should always look back to see how far they have come, and that is what drives me to continuously strive towards greater heights.My ultimate goal is to gain as much knowledge and expertise as possible in my chosen field. To achieve this, I constantly push myself out of my comfort zone and embrace new challenges and opportunities.My experience in NCC Air force training has instilled in me a never-give-up attitude and a strategic approach to work. Through various workshops and competitive exams, I have developed a keen sense of management under pressure and have learned how to remain calm and focused even in the face of adversity.I recognize that I am only at the beginning of my journey, and I have a long way to go. But with the sky as the only limit, I am excited to continue pursuing my passion with enthusiasm and dedication.

Experience

1. Global Change Manager Lead L2 & L3 (Carrefour France) - Kyndryl

   IBM

   Apr 2021 — Present · Bengaluru, IN

   As a Change Manager, I ensure that the Change Management process is executed and is accountable for day-to-day management and the integrity of the process. I am the main coordinator within this process and acting as a focal point regarding changes for the IT organization.I assist with any change process related questions. Creating all forms of documentation related to the process and maintained by me, including procedures and training material. Some of the responsibilities are:· Identifying and submitting process exceptions and deviations for review and approval· Being accountable for creation and maintenance of process/procedure documentation required for approved variation and deviation of standard processes/procedures and additional procedures, as needed· Ensuring that the standard procedures are communicated to practitioners· Utilising the appropriate reporting management system to provide process performance reports, trending, and analysis· Following defined escalation path when needed, as defined in the escalation policy· Monitoring and tracking process execution activities to identify, initiate and manage required action to meet service level agreements· Taking appropriate action in case of negative process performance trends· Owning, maintaining and publishing the authorised Forward Schedule of Change and Projected Service Outage - as applicable (PSO)· Identifying requests for change or changes that have not been acted upon in a timely manner and taking appropriate action· Preparing list of successful and failed changes closed for review at CAB meeting· Preparing the CAB meeting, including inviting of participants, creating of agenda, creation and circulation of Forward Schedule of Change and Projected Service Outage (PSO)- as applicable· Chairing the Change Advisory Board (CAB)and Emergency Change Advisory Board (ECAB)meetings, Daily Standard Report Presentation to all DPE\'s on WebEx

Education

• Banaras Hindu University

  Certification course in, Salesmanship, Advertising and Public Relation

  2008 — 2010

• Banaras Hindu University

  Bachelor Of Arts, French Language (Hons.)

  2008 — 2011

• Raja Deoki Nandan and Diamond Jubilee (RD & DJ) College, Munger

  ISC, Mathematics and Science

Skills

• Microsoft Word
• Excel
• Word
• Recruiting
• Business Strategy
• Microsoft Office
• Microsoft Excel