Komal Singh
Customer & Operations Manager | Healthcare Operations | Process Excellence | Ex–HealthifyMe | MBA in Operations | Driving Scalable Patient-Centric Solutions
- Role
- Manager - Customer Operations at Packapill
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Komal Singh
As Manager of Customer Operations at Packapill Technologies, I lead a cross-functional…
Experience
Manager - Customer Operations
Apr 2024 — Present · Perth, AU
Leading end-to-end customer operations for Hola Health — ensuring seamless coordination between patients and doctors partners to deliver care that’s both compassionate and efficient.Manage a cross-functional team handling medicine delivery and virtual consultations, building processes that combine clinical precision with customer empathy.Spearheaded workflow improvements and communication protocols that enhanced resolution speed and reduced patient wait times during critical system outages and peak volumes.Foster a culture of accountability, empathy, and collaboration, empowering teams to provide timely, accurate, and human-centered support to every patient.Collaborate closely with the clinical, pharmacy, and tech teams to ensure smooth patient journeys — from consultation booking to prescription delivery.Recognized for maintaining exceptional service quality under pressure, mentoring supervisors and associates to handle complex queries with care and professionalism.Continuously analyze operational data to identify process gaps, implement lean improvements, and enhance the overall patient experience.Advocate for employee well-being and work-life balance, ensuring sustainable productivity and team satisfaction in a high-demand healthcare environment.
Education
ACS Medical College and Hospital
Bachelor's of physiotherapy , Physical Therapy/Therapist
DAV Hehal
High School, Science
Manipal Academy of Higher Education
Master of Business Administration - MBA, Operations Management and Supervision
Dr MGR Educational and Research Institute
BPT, Physical Therapy/Therapist
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