Khushboo Kaushal

About Khushboo Kaushal

I am a Product Management and Documentation professional with 14+ years of experience building and scaling enterprise SaaS, cloud, and AI/ML-powered solutions, while also leading end-user documentation and adoption strategies that transform complex technologies into seamless customer experiences. What sets me apart is the ability to blend product strategy with documentation leadership, not only shaping what we build, but ensuring customers know how to use it, adopt it, and realize value from it.Over the years, I’ve had the opportunity to- Define product vision and roadmaps for global platforms, balancing customer needs, business priorities, and technology possibilities- Partner with the data scientist team to launch AI/ML-powered enablement solutions that improved support efficiency by up to 30–50% and accelerated customer adoption- Collaborate with cross-functional teams (engineering, UX, sales, operations, legal, marketing) to deliver products and content frameworks that drive growth and operational efficiency- Build scalable documentation and onboarding ecosystems — from playbooks, service schedules, user manuals, and process maps to API integration guides — ensuring technology adoption at enterprise scaleI thrive in fast-paced, ambiguous environments where customer obsession, structured problem-solving, and cross-team collaboration are key to success. Always curious, always learning — I enjoy tackling challenges that sit at the intersection of technology, user adoption, and business impact.

Experience

1. Senior Manager - Product Management

   Tata Communications

   Apr 2023 — Present · Bengaluru, IN

Education

• Magadh University

  MCA, Computer Science

  2008 — 2011

• D.A.V Managing Committee

  10+2, PCM

  2003 — 2005

• Magadh University

  Bachelor's degree, English Language and Literature, General

  2005 — 2008