Vivek Sharma
- Role
- Lead- Aftersales,customer Care and Service Marketing at Audi India
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Vivek Sharma
With over 22 years of experience in the auto sector, I am a leader in sales, after sales, dealer development and manufacturing for luxury and mass brands. Currently, as the Lead After Sales at Audi India, I am responsible for field forces customer care and service marketing, delivering growth and profitability in a challenging market. I have successfully turned around difficult business situations by creating new markets, segments, and product lines, leveraging my entrepreneurial strengths and key account management skills. I have also driven customer centricity as a culture at our dealerships, resulting in the highest ever customer satisfaction scores and the first rank in the International After Sales Survey 20••••23. My mission is to enable Audi India to achieve excellence and leadership in luxury car industry in India
Experience
Lead- Aftersales,customer Care and Service Marketing
Jan 2023 — Present · Mumbai, IN
Have delivered 3x growth in Tyre sales, 3x growth in Extended Warranty Sales, Highest ever sales in road side assistance along with highest ever customer satisfaction scores in Audi India After Sales business.
Education
Amravati University
BE, Mechanical Engineering
1995 — 1999
Indian Institute of Technology, Roorkee
MBA, Marketing and Operations
2002 — 2004
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