Souvik Das
Senior Software Engineer at LTIMindtree
- Role
- Senior Software Engineer at LTIMindtree
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Souvik Das
Driven IT Service Management professional with expertise in ITIL best practices, focused…
Experience
Senior Software Engineer
Nov 2022 — Present · Hyderabad, IN
Major Incident Manger at Command Center: Perform emergency escalation and reporting when systems abnormality occurs through automation system alarms or notification from customer or technician via phone call.Leveraging technology to issue all communications and providing key stakeholder managementLeading, driving, facilitating and chairing all investigation activities, meetings, and conference callsForming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed.Matrix management of people, processes and resources including third parties – including resolving conflict to move forward to resolution.Being accountable for resolving the outage via workaround or permanent fix.Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident reviews
Education
University of Engineering and Management
Btech, Computer science engineering
2015 — 2019
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