Susan Congiu

About Susan Congiu

Driving Process Excellence | Empowering Agile Teams | Delivering Transformative Technology Solutions at a Global ScaleResults-driven Technical Program Manager with a proven track record of delivering complex global initiatives that drive business success. I specialize in leading transformations, implementing Cloud/AI and SaaS solutions, and optimizing processes to accelerate outcomes across diverse industries, including Professional Services, Financial Services & Insurance (BFSI), Manufacturing, Cloud Computing, State and Local Education, E-Commerce Logistics, and Defense.With deep expertise in project and program management, risk mitigation, and security strategy, I am skilled at aligning business goals with operational excellence. My ability to streamline implementation processes, improve quality, and ensure compliance has consistently delivered measurable results while fostering innovation in fast-paced, hybrid environments.Key Expertise: Agile Program & Project Management Customer Experience (CX) and Customer Success Risk Management & Compliance Quality Improvement & Process Optimization SaaS, Cloud/AI, ITIL and SDLC Expertise Team Development & Coaching in Hybrid Models Data Analytics & Business InsightsTechnology Proficiencies:IBM Cloud | Microsoft 365 | Jira | Watsonx.ai | SAP S/4HANA | Power BI | Trello | Confluence | Smartsheet | Google Workspace | Oracle NetSuite OpenAirCertifications:PMP | Cloud Computing | Agile Certified Professional | ISTQB-CTFL | Certified Equity Professional I am passionate about fostering global relationships, developing high-performing teams, and leveraging technology to innovate and deliver secure, high-quality solutions that meet evolving customer needs. By collaborating with cross-functional teams, I solve complex challenges and help organizations thrive in competitive environments.

Experience

1. Senior Project Manager

   ePlus inc.

   Jan 2025 — Present · CT, US

   Driving success across internal and customer-facing initiatives, I lead projects from pre-sales through delivery within the PMO. I specialize in managing communications, aligning stakeholders, and ensuring a seamless customer experience. My focus is on delivering transformative technology solutions that create measurable value and long-term impact. Passionate about customer success, I work to ensure every engagement is strategic, collaborative, and results-driven.

Education

• University of Connecticut

  BA, Industrial Psychology and Business

Skills

• Business Process Improvement
• Program Management
• Software Development
• Scrum
• Rup
• Annuities
• Cmm
• Software Documentation
• Sdlc
• Test Management
• Integration
• Process Simulation
• Sql
• Microsoft Project
• Visio
• Cep
• Data Analytics
• System Testing
• Ms Project
• Project Management
• Web Services
• Oracle
• Software Project Management
• Clearquest
• Requirements Analysis
• Software Quality Assurance
• Vendor Management
• Project Planning
• Business Intelligence
• Pmp
• Leadership
• Quality Assurance
• Sharepoint
• Soa
• Enterprise Software
• Sql Server
• Process Improvement
• Microsoft Sql Server
• Cross-Functional Team Leadership
• Process Engineering