Cong N.
IT Coordinator @ Electronic Design Company
- Role
- IT Coordinator at Electronic Design Company
- Location
- Minneapolis, MN, US
- LinkedIn followers
- 500 followers
About Cong N.
I’m currently pursuing dual degrees in Information Technology Infrastructure (B.S.) at the University of Minnesota and Information Technology (A.S.) at Southern New Hampshire University, combining academic excellence with hands-on experience in IT operations and accessibility. As an Accessibility Assistant for CFANS OIT, I specialize in making online learning environments more inclusive. My role involves remediating accessibility issues in Canvas courses, creating detailed accessibility reports, and supporting faculty with tools like Kaltura and other academic technologies. This experience has sharpened my technical skills and reinforced my dedication to improving digital equity in education. In addition, I have experience as a Math Teaching Assistant (UMTYMP) at the University of Minnesota, guiding students through advanced math concepts and honing my skills in teaching and communication. My customer service background at Goodwill Easter Seals Minnesota and my technical expertise in tools like Microsoft 365 and Unix systems allow me to thrive in collaborative, problem-solving environments. Fluent in both Vietnamese and English, I value learning and self-improvement, striving to create solutions that have a meaningful impact.
Experience
IT Coordinator
May 2025 — Present · Minneapolis, MN, US
Support engineering and development teams in network-based AV integration and troubleshooting for corporate, healthcare, manufacturing, and education clients.– Configure and test Netgear AV switches, Q-SYS/VoIP phones, AudioCodes SBCs, and Microsoft Teams Rooms for conferencing and collaboration solutions– Develop Q-SYS control scripts in Lua and integrate REST APIs for automation, monitoring, and interoperability.– Coordinate VLANs, ports, and subnets with client MSP partners; administer Microsoft 365 licensing and user access.– Plan and support software rollouts for staff (testing, deployment, documentation, onboarding); deliver user training on Microsoft 365/Teams.– Evaluate new conferencing and digital signage technologies for Q-SYS integration; assist finance leadership with IT licensing and hardware cost analysis.– Serve as primary IT liaison between staff, engineering, and the company’s MSP
Education
Southern New Hampshire University
Associate of Science - AS
2024 — 2025
University of Minnesota Crookston
Bachelor of Science - BS
2022 — 2026
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