Cong Liu

Role: Vice President - Nlp and Conversational Ai at American Express
Location: New York, NY, US
LinkedIn followers: 500 followers

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About Cong Liu

Accomplished applied AI leader with a consistent proven track record of building…

Experience

Vice President - Nlp and Conversational Ai
American Express
Jun 2021 — Present
Lead the centralized data science/NLP research function to power Ask Amex bot and enterprise-wide customer service automation initiatives with in-house NLP and Conversational AI capabilities.

Education

Peking University
Bachelor of Science (B.S.), Statistics and Economics
The Ohio State University
Doctor of Philosophy (Ph.D.), Statistics

Skills

Latex
Data Science
Analysis
Feature Selection
Supply Chain
Analytics
Spss
Statistics
Sql
Hadoop
Sas
Python
Management
Machine Learning
Data Mining
Predictive Modeling
Text Mining
Data Analysis
Experimental Design
Algorithms
Economics
Research
Statistical Modeling
R

Contact information

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Work email
•••••@americanexpress.com
Personal email
•••••@•••••.com
Direct dial
+16•••••••14

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Current company

American Express

Financial Services · 10K employees · World Financial Center, 200 Vesey Street, New York, NY, 10285, US

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together. Learn more about us at: https://www.americanexpress.com/careers https://www.americanexpress.com/ https://www.facebook.com/AmericanExpressUS https://www.instagram.com/americanexpress/ https://twitter.com/americanexpress https://www.youtube.com/user/AmericanExpress See our community guidelines at: https://www.americanexpress.com/en-us/company/community-guidelines/ If you have a customer service issue or question, please visit www.americanexpress.com/contactus

americanexpress.com

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About Cong Liu

Experience

Vice President - Nlp and Conversational Ai

Education

Peking University

The Ohio State University

Skills

Find verified contacts for anyone on LinkedIn