Conchetta White

About Conchetta White

Inquisitive, strategic thinker with an extensive background in marketing project management and hospitality and tourism. Successful 10+ year history in the apparel and retail industry. Passionate about maximizing customer satisfaction and engagement.

Experience

1. Senior Program Manager, Customer Experience

   Delta Vacations

   Oct 2025 — Present · Atlanta, GA, US

   Support the product development lifecycle for Fly Delta by defining requirements, managing the design process and deliverables with Delta\'s digital agency, working with the development team, triaging bugs, supporting User Acceptance Testing, and completing post-launch analysis • Work closely with Digital Product Managers, IT developers, UX designers, and cross-functional commercial and operational business teams to successfully drive, execute and deliver on initiatives • Utilize market research, customer and agent feedback, analytics data, and industry trends to understand customer needs, discovering competitive and functional gaps and identifying new opportunities to ultimately define Fly Delta’s product roadmap• Communicate and coordinate with key stakeholders across the organization to share priorities, roadmap, and key learnings• Define success criteria & metrics of new product experiences and perform post-implementation analysis to identify continuous improvement capabilities

Education

• Georgia Southern University

  Bachelor's degree, Hotel, Motel, and Restaurant Management

  2005 — 2010

Skills

• Event Planning
• Leadership
• Recruiting
• Project Management
• Hospitality Industry
• Project Coordination
• Time Management
• Hospitality Management
• Customer Satisfaction
• Hotel Management
• Event Management
• Management
• Team Building
• Time Line Management
• Marketing
• Employee Relations
• Inventory Management
• Microsoft Office
• Sales
• Hospitality
• Food & Beverage
• Customer Service
• Budgets
• Hotels
• Sales Management
• Revenue Analysis