Erika Rydberg-Hall

About Erika Rydberg-Hall

I am currently a communications, technology (educational technology) and higher education…

Experience

1. Academic Technology Support and Training Manager (Atst)

   University System Of Nh

   Jun 2022 — Present · Durham, NH, US

   Managing a team of Educational Technologists and Instructional Designers supporting the University System of New Hampshire (UNH, Plymouth State University, and Keene State College) Have managed up to 9 employees. Managing usage and assisting in making strategic decisions for the applications we support including: Canvas, Kaltura, Zoom, EAB Navigate, Blue, MS Teams Meetings, Pathify and various other LTIs and technology.Attending weekly meetings with CSMs for most major products, bringing forth concerns and or recommendationsDeveloping language for weekly communications reports that reach across USNHDeveloped SOPs for time reportingEnhancing team documentation and processes includes building responsibility matrices to better define team responsibilitiesImproving project and operational hours tracking through future planning and improvement of hour trackingLeadership on project & change management involving technology improvements at USNH (including but not limited to: technology space development (improved recording studio), school consolidation (GSC and UNH merger), USNH wide portal project with Pathify, AI Chatbot Launch, E-Portfolio systems integration (supporting transition to website development system from Mahara), video conferencing change management (from Zoom to Micorosoft Teams Meetings), Launching USNH wide LTIs (ex. Namecoach) evaluation of video conferencing systems, improvement and development of working group of LTI and onboarding and offboarding processes. Coaching staff on survey responses and improving general serviceData collection and analysisGeneral IT project managementFormerly managed 2 employees Learning Designer and Educational Technologist on iLearn NH (a K-12 grant funded arm) of our institution from July 2022 until November 2023 when the management structure changed.Adopting new methodologies for team including SCRUMLeading or co-leading training on new and energing subjects including AI Literacy & LLMs

Skills

• Public Relations
• Tableau
• Powerbi
• Policy
• Newsletters
• Social Media
• Microsoft Access
• Public Speaking
• Editing
• Volunteer Management
• Strategic Communications
• 3d Printing
• Space Management
• Research
• Teaching
• Event Planning
• Computer-Aided Design (Cad)
• Data Visualization
• Presentation Development
• Video Editing
• Cnc
• Fundraising
• Community Outreach
• Ap Style
• Nonprofits
• Service Learning
• Politics
• Non-Profits
• Virtual Reality
• Blogging
• Laser Cutting
• Photography
• New Media