Claudia Proß
Strategic Senior Customer Success Manager @Seismic
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WORK HISTORY
Strategic Senior Customer Success Manager @Seismic
Working with complex global enterprise customers across CEMEA, focusing on adoption, executive alignment, and scalable delivery.Key contributions:Stabilized a diverse portfolio by introducing clear governance, early risk visibility, and reliable engagement rhythms.Led renewals and expansion motions by reframing value with senior stakeholders and aligning teams behind shared outcomes.Orchestrated multiple enterprise launches by aligning with PS, Sales, and Product around a predictable delivery model.Support internal enablement through practical sessions on champion building, success metrics, and navigating difficult conversations.
EDUCATION
The Berlin School of Economics and Law
Bachelor of Arts - BA, Business Administration
Coburg University
Integrated Product Design
Handelsschule Anckelmannstraße (H1) Hamburg
Vocational Secondary Education, Deutsche Telekom Deutschland AG
SKILLS
ABOUT CLAUDIA PROSS
My strength lies in bringing structure to messy situations, preferably before anyone panics.I turn strategy into operating models, enable teams to work in sync, and help enterprise customers mature their adoption and internal enablement.I care about thoughtful execution, cross-functional alignment, and building systems that reduce noise and increase clarity for everyone involved.
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