Comfort Dzavies

About Comfort Dzavies

Hailing from a city where law, medicine, and engineering were the default choices, I chose project management and never looked back. That decision, once met with skepticism, became the foundation for a career built on leading change, solving complex problems, and driving measurable impact.With over a decade of experience, I’m a certified Project Management Professional and Scrum Master who has led cross-functional programs spanning customer experience, procurement, and digital transformation. At Cisco Systems, I directed a Customer Experience program across 1.6M cases, boosting executive engagement by 28% and influencing senior stakeholders. I also led procurement efforts for a $200M initiative, delivering tangible cost savings and operational efficiency.My strength lies in connecting people, data, and strategy to deliver transformation with empathy. Whether scaling programs, improving compliance, or driving innovation, I bring clarity, momentum, and results. I don’t just manage projects, I build stories that move organizations forward.

Experience

1. Client Operations Specialist - Sam s Club Portfolio

   Synchrony

   Nov 2025 — Present

   Technology Leadership TeamJoined Synchrony to support regulated financial operations for the Sam’s Club portfolio within the Technology Leadership Team while continuing to pursue program and business operations leadership roles.Focus areas- Regulated credit servicing and fraud mitigation- Cross‑functional issue resolution with Fraud, Collections, and Technology- Audit‑ready documentation and risk governance- Insights that improve digital self‑service and customer experience outcomes.

Education

• Georgetown University

  Master's degree, Project Management

• Binghamton University

  Bachelor of Arts - BA, Political Science & African Studies Minor

• Harvard University

  Other; Certificate in Leadership Principles