Jitendra Arora
Communication Coach @ Teleperformance | Soft Skills and Communication Trainer
- Role
- Voice Coach at TP
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Jitendra Arora
As a Communication Coach at Teleperformance, I am dedicated to improving customer experiences through effective communication strategies. I specialize in developing soft skills, empowering customer service representatives to excel across various support channels, including call support, email support, and chat support. My role goes beyond training, involving thorough root cause analysis to consistently enhance customer satisfaction.I work with a diverse team and have had the opportunity to serve esteemed clients like PayPal, Lumo Energy, National Rail Enquiry, and easyJet, tailoring our methods to meet each brand\'s specific needs. My dedication to exceptional communication drives our team\'s success, ensuring top-tier service in the USA, Australia, and the UK. I focus on perfecting customer engagement, turning every interaction into an opportunity to build positive relationships.
Experience
Voice Coach
Apr 2023 — Present · Mumbai, IN
As a Communication Coach at Teleperformance, my role as a Voice Coach involves training and developing customer service representatives who provide support to renowned brands such as PayPal, Chime, Lumo Energy, First Advantage, easyJet, and National Rail Enquiry, across the USA, Australia, and the UK. I specialize in facilitating soft skills and communication training for customer service advisors based in India, enabling them to deliver exceptional support through voice, chat, and email channels.My primary focus is to enhance customer satisfaction by coaching advisors to effectively communicate and resolve customer inquiries. I also work on identifying and addressing the root causes of any declines in customer satisfaction scores. Through my training, I aim to boost the number of satisfied customers and ensure that our service meets the highest standards of quality.
Education
St. Joseph's High School
High School Diploma, HIGH SCHOOL/SECONDARY DIPLOMAS AND CERTIFICATES
Mithibai College of Arts Chauhan Institute of Science and A.J. College of Commerce and Economics
Bachelor Of Commerce Honours, Business/Commerce, General
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