Colton Selin
Retirement CX Analyst at Gusto | MS, Data Analytics
- Role
- Retirement Cx Analyst at Gusto
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Colton Selin
Analytical professional with a background in quantitative studies and economic theory Process innovator with an eye for operational efficiency Project manager eager to take on new challenges and develop new skills Proficient in working with SQL, dbt, Metabase, BigQuery, Looker (LookML), Cursor AI, Gumloop, Salesforce (SFDC), Salesforce Marketing Cloud (SFMC), Intercom, Iterable, Mailchimp, Typeform, AskNicely, Zendesk, Jira, Microsoft Office, G Suite (Some experience with Amplitude, Python, and R)
Experience
Retirement Cx Analyst
Nov 2025 — Present
Discover and implement Salesforce enhancements, including Apex triggers and automated flows, leveraging AI-driven code reviews to optimize system performance Engineer standardized SQL reporting frameworks for internal and external usage supporting initiatives such as transactional communication audience files, customer inquiries, legal / compliance data requests, operational performance (KPIs), and customer satisfaction metrics (CSAT and NPS) resulting in 150+ automated monthly report runs Develop and manage analytics dashboards providing cross-functional customer experience, operations, and product teams with actionable insights Orchestrate the Salesforce to BigQuery ETL pipeline using dbt to ensure data reliability through GitHub peer reviews Automate cross-platform workflows leveraging tools such as Google Apps Script and Gumloop to develop custom experiences for Slack triggered AI inquiries, automated document generation, automated email sends and data table updates resulting in manual tasks automated monthly
Education
University of Washington
Bachelor of Arts (BA), Economics
2014 — 2018
Seattle Pacific University
Master of Science - MS, Data Analytics in Business (DAB)
2019 — 2021
Skills
- Writing
- Microsoft Word
- Java
- Leadership
- Management
- Youth Mentoring
- Customer Service
- Economics
- Volunteering
- Microsoft Office
- Client Relations
- Non-Profit Volunteering
- Resource Management
- Public Speaking
- Business Strategy
- Community Outreach
- Powerpoint
- Microsoft Excel
- Cadd
- Autocad
- Volunteer Recruiting
- Stata
- Nonprofits
- Business Operations
- Eviews
- Sports
- Project Management
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