Colton Zastrow

About Colton Zastrow

Dedicated and results-driven Customer Success Manager with over 10 years of experience in fostering long-lasting client relationships and driving exceptional customer satisfaction. Adept at strategically managing diverse portfolios of accounts, I have consistently achieved a high customer retention rate while exceeding upsell and cross-sell targets. Known for my exceptional communication and problem-solving skills, I excel in understanding client needs, providing tailored solutions, and ensuring successful product adoption. Proficient in leveraging data analytics to proactively identify and address customer pain points, I am committed to delivering a superior customer experience and driving business growth through client advocacy and strategic account management.

Experience

1. Customer Service Specialist

   Digicomm International

   Feb 2024 — Present · Englewood, CO, US

   Build and maintain strong customer relationships by ensuring effective communication, promptly responding to customer inquiries-Utilize strong problem-solving skills and cross-functional collaboration to achieve satisfactory resolutions to issues-Extract and manipulate data from various systems to create creative pricing solutions-Work closely with multiple departments to review vendor costs and accurately execute request for prices (RFPs)-Prepare quotes, track orders, confirm packing lists, and ensure deliveries were successful-Understanding the features and benefits of new and current products to help identify customer needs in support of the company\'s marketing and sales initiatives-Accurately document customer and company files to ensure data integrity-Utilize analytical skills to help identify process improvements and efficiencies-Demonstrate meticulous attention to detail and a commitment to excellence in all that you do.

Education

• University of Colorado Boulder

  Bachelor of Arts (B.A.), International Relations and Affairs

  2010 — 2015

Skills

• Time Management
• Analytical Research
• Public Speaking
• European Studies
• Mac Os
• Facebook
• European Union Politics
• American Politics
• Wordpress
• Microsoft Office
• Sales
• Spanish
• Foreign Relations
• Social Marketing
• Digital Marketing
• European History
• Customer Service
• Property Management Systems
• Social Media Marketing
• Microsoft Excel
• Powerpoint
• American History
• Teamwork
• Social Computing
• Social Networking
• International Relations
• Enterprise Solution Selling
• Salesforce.com
• Leadership
• Microsoft Word
• Social Media
• Research
• Spanish-Speaking
• Microsoft Powerpoint
• European Politics
• Marketing
• Spanish Literature