Colter Daubert

About Colter Daubert

A savvy and highly proficient project manager with a background in information…

Experience

1. Project Manager

   H&R Block

   Feb 2020 — Present · Kansas City, MO, US

   Experienced in Agile and Waterfall methodologies Prioritization of tasks associated with the project for completion Problem solving for IT, HR and OPS solutions Able to adapt to quick changes and communicate those to cross functional teams Influence decisions and drive change with senior leadership team; report on all aspects of project lifecycle from requirement build-out to production Direct all facets of the develop and operational execution of the Internal Field Agent Program working with a large cross-functional team to ensure a positive field associate/leader experience, operation systems and processes that minimize expense and ensure quality Development of self-study training to accommodate the rapid growth Weekly data analysis for cross functional partners outlining project success Daily management for time keeping associated with hours worked Worked cross functionally with IT, OPS and HR to produce a timeline for training and onboarding Helped launch a new program for H&R Block to get associates full-time hours and new skills Developed a work from home solution to accommodate associates during a pandemic Software proficiencies in MS Project, Excel, Power Point Cost control based on hourly pay for different positions and when associates are working Assisted with training classes to outline project inefficiencies and opportunities Ability to communicate to different levels of the organization and do so successfully

Education

• Garden City Community College

  General Studies

  1996 — 1997

• DeVry University

  Computer Science

  2000 — 2001

• Tech Skills

  N+ and A+ Certificates

  2003 — 2005

Skills

• Regression Testing
• Management
• Team Building
• Leadership
• Restaurants
• Customer Support
• Team Leadership
• User Acceptance Testing
• Manual Test Execution
• Marketing
• Analytical Skills
• Competitive Analysis
• Commitment Towards Work
• Strategic Planning
• Food Service
• New Restaurant Openings
• Decision-Making
• Test Management
• Manual Testing
• Hospitality
• Project Management
• Food & Beverage
• Pricing Strategy
• Software Quality Assurance
• Customer Service
• Point of Sale (Pos) Systems
• Customer Satisfaction
• Training
• Testing
• Test Cases
• Catering
• Pos
• Team Management
• Business Innovation
• Multi-Unit
• Customer Relationship Management (Crm)
• Time Management
• Quality Assurance
• Budgets
• Food