Colonii Belton
Data analyst | Healthcare | Enhanced Patient Outcomes by 30%
- Role
- Phone Representative Counselor at First Contact
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Colonii Belton
Results-driven professional with experience coordinating healthcare, behavioral health…
Experience
Phone Representative Counselor
Mar 2024 — Present · Clearwater, FL, US
Answering incoming phone calls from the Crisis Lifeline from clients needing online emotional support- Meeting all Crisis and Suicide Lifeline performance metrics- Talking with Imminent Risk clients and de-escalating, screen, safety plan, and reduce lethal means during the conversation- Used the least invasive approach to service provision. Provided referrals, deploy mobile crisis units, and engage law enforcement in active rescue, as needed- Utilized data analysis techniques to assess client needs during crisis calls, ensuring appropriate referrals and interventions-Collaborated with team members to develop data-driven strategies for improving crisis response efficiency.
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