Collin Stegeman

About Collin Stegeman

Music has always been a passion of mine, leading to a Bachelor of Music from Morehead…

Experience

1. Digital Customer Relations Representative

   Libbey

   Nov 2021 — Present · Toledo, OH, US

   I focus on all levels of customer interaction via phone, email, chat, and social media channels, answering general customer inquiries as well as full support for both e-commerce and foodservice orders. I use Zendesk, Microsoft Dynamics 365, Salsify, Shopify, JD Edwards, Amazon Vendor Central, Bazaarvoice, and Hubspot on a daily basis to maintain customer care from all angles. Additionally, I work with quality control and marketing to assist with customer perspectives of Libbey products. I also help maintain the Libbey Shop.

Education

• Morehead State University

  Bachelor's degree

  2006 — 2010

• Bowling Green State University

  Music History, Literature, and Theory

  2010 — 2012

Skills

• Technology
• Office Management
• Research
• Web Content Management
• Social Media Marketing
• Marketing
• Nonprofits
• Management
• Box Office Management
• Music
• Twitter
• Facebook Marketing
• Mac
• Event Management
• Facebook
• Editing
• Social Media Strategist
• Social Networking
• Ticketing
• Event Planning
• Public Relations
• Communication Skills
• Advertising
• Web Content Creation
• Ticketing Software
• Communication
• Social Media Advertising
• Grant Writing
• Microsoft Office
• Sales
• Email Marketing
• Ticketing Systems
• Public Speaking
• Saxophone
• Social Media
• Online Marketing
• Content Management
• Facebook Fan Page Strategies
• Arts Administration
• Customer Service